FAQ List

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FAQIn an effort to better serve our residents, we've published the answers to the questions we receive most often. You can filter the results of this list by making a selection from either the Category or Department drop down menus.

Do you have a question that isn't being addressed in this list? Send us an e-mail and we will review the inquiry for potential addition (but in the very least, we'll answer your question!)

  • Ankeny Dog Park

    • Where can I find information about the Ankeny Dog Park?

    • Where can I purchase a dog park pass?

  • Aquatic Centers

    • How do I find out if a City event has been canceled due to weather?

    • What are the hours for the Aquatic Centers?

    • When do the Aquatic Centers open for the summer?

    • When does swim lesson registration begin?

  • City Code

    • Can I have a fire pit on my property?

    • Does the City allow chickens?

    • When are the hours of construction noise permitted?

    • Where can I post garage sale/real estate/political signs?

    • Where do I get a pet license?

    • Which solicitors are licensed to operate in Ankeny?

  • Employment

    • How can I be notified when a job becomes available?

    • How do I apply for a job with the City?

  • FAQs on Home Page

    • How do I apply for a job with the City?

    • How do I rent a park shelter?

    • What are the city's snow plowing procedures?

    • What can I do to help when it snows?

    • What if my driveway is filled up with snow from snowplow trucks?

    • What is the City of Ankeny doing about the intersection of Delaware and Oralabor?

    • What is the procedure for a Snow Emergency?

    • When are the City's cleanup/recycling events?

  • Kirkendall Public Library

    • Can I print documents at Kirkendall Public Library?

    • Can I renew library items online or over the phone?

    • Does Kirkendall Public Library accept credit or debit cards to pay fines and fees?

    • How can I check my library account online?

    • How do I find out if a City event has been canceled due to weather?

    • How long can I check out library items?

    • How many items can I check out from Kirkendall Public Library?

    • What do I need to get a library card?

    • What happens if items are not returned to Kirkendall Public Library on time?

    • What if the library doesn't have the book I want?

    • Where can I return borrowed library items?

  • Otter Creek Golf Course

    • Are groups of five allowed at the golf course?

    • Can two players share clubs?

    • Does Otter Creek Golf Course have leagues?

    • Does Otter Creek Golf Course have rental clubs?

    • Does Otter Creek Golf Course offer golf lessons?

    • Does Otter Creek Golf Course offer range passes?

    • How can I contact Otter Creek Golf Course?

    • How do I book a tee time at Otter Creek Golf Course?

    • How old do you need to be in order to be eligible for senior rates at Otter Creek Golf Course?

    • How old is Otter Creek Golf Course?

    • Is alcohol allowed at Otter Creek Golf Course?

    • What are the cart policies at Otter Creek?

    • What are the hours of operation for Otter Creek Golf Course?

    • What is Otter Creek's tee time cancellation policy?

    • What is the dress code for Otter Creek Golf Course?

    • What kind of amenities does Otter Creek Golf Course offer?

    • Who designed Otter Creek Golf Course?

    • Who owns Otter Creek Golf Course?

  • Parks and Recreation Programs and Events

    • How do I find out if a City event has been canceled due to weather?

    • How do I register my child for youth sports?

    • Where can I get a copy of the current Parks & Recreation Guide?

  • Parks and Trails

    • Does the City of Ankeny spray for mosquitoes?

    • How do I rent a park shelter?

    • When are City properties mowed?

  • Paying Bills

    • Can I pay a City bill online?

    • How do I get my car out of impound?

    • What happens if items are not returned to Kirkendall Public Library on time?

    • Who do I contact about my ambulance bill?

    • Will the Fire Department submit my claim to my insurance?

  • Prairie Ridge Sports Complex

    • How do I find out if a City event has been canceled due to weather?

  • Public Safety

    • Does the Ankeny Police Department unlock vehicles?

    • How do I find out if a City event has been canceled due to weather?

    • How do I report a crime?

    • How do I report flooding in my neighborhood?

    • What is the signal at the High Trestle Trail crossing at West 1st Street?

  • Street Maintenance

    • How do I report downed branches on power lines?

    • How do I report flooding in my neighborhood?

    • What are the planned improvements on NE 36th Street between North Ankeny Boulevard / U.S. Highway 69 and NE Delaware Avenue?

    • What do I do if my vehicle has sustained damage on city streets?

    • What is the City of Ankeny doing about the intersection of Delaware and Oralabor?

    • When does Ankeny pick up storm debris?

  • Taxes

    • How can I get information about my property or real estate taxes?

    • Where can I get information about my Federal income taxes?

    • Where can I get information about my State income taxes?

  • Utilities

    • Can I have a second meter for watering?

    • How do I get water service?

    • How do I report flooding in my neighborhood?

    • How is my sewer rate established?

    • What is the City's responsibility when repairing a sinkhole?

    • Whom do I contact if my power goes out?

    • Why is my water usage so high?

  • Voting Information

  • Waste and Recycling

    • How do I contact a garbage hauler?

    • How do I get a recycling container?

    • When are the City's cleanup/recycling events?

  • Winter Weather

    • How is mail delivery affected by snow?

    • Should I report vehicles left on streets during an Emergency Snow Ordinance?

    • What are Emergency Snow Routes?

    • What are the city's snow plowing procedures?

    • What can I do to help when it snows?

    • What do I do if my car is towed due to a Snow Emergency?

    • What if I am disabled or a senior citizen who is unable to clear snow from my sidewalks?

    • What if I have a complaint or request regarding snow and ice control or damages?

    • What if my driveway is filled up with snow from snowplow trucks?

    • What if my mailbox was damaged by snow removal equipment?

    • What is the procedure for a Snow Emergency?

    • What should I do if I live in a cul-de-sac and the City moves snow on the sidewalk in front of my house?

    • When does the city break from snow plowing?