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Staff Review
Lori Pick
Customer Service Supervisor

Department: Finance
Phone: (515)963-3530
Fax: (515)963-3535
As Customer Service Supervisor for Municipal Utilities Water Division, I oversee the daily customer service activities and personnel.  I ensure water billing deadlines are maintained, water customer inquiries are handled in a timely manner, all data entries are completed accurately, and follow up work is completed as scheduled.