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1. When is it open?
2. Do I need a membership?
3. Do you offer a family membership?
4. How do I purchase a membership?
5. What is included in my membership?
6. What programs and services do you offer for seniors?
7. What can my child do at the facility?
8. Can I be a member if I’m not an Ankeny resident?
9. Can I pause, cancel or transfer my membership?
10. Can I rent space at the facility?
11. Can I rent a gym?
12. Is there a lost and found?
13. Do you offer financial assistance?
14. What happens if inclement weather?

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1. Where can I purchase a dog park pass?

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1. How do I find out if a City event has been canceled due to weather?
2. What are the hours for the Aquatic Centers?
3. When do the Aquatic Centers open for the summer?
4. When does swim lesson registration begin?

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1. What is the best car seat for my child?
2. At what age should I turn my infant's car seat around to face forward?
3. What about air bags and kids?
4. Is it okay to use a used Child Safety Seat?

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1. Can I have a fire pit on my property?
2. Does the City allow chickens?
3. When are the hours of construction noise permitted?
4. Where are you supposed to park during a snow ordinance if you don't have a driveway?
5. Where can I post garage sale / real estate / political signs?
6. Where do I get a pet license?
7. Which solicitors are licensed to operate in Ankeny?
8. Why should residents not be allowed to park on residential streets if snow removal operations are in effect but it is a light enough snow that residential streets are not going to be plowed?

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1. Will the police be able to watch footage through my cameras remotely without my knowledge?
2. Who will be given access to the video footage I provide?
3. What if I get contacted by an Ankeny investigator requesting my video and I don’t want to give it to them?
4. Will I have to go to court and testify at a trial?
5. What if I registered in the past and now I have decided I do not want to be part of the program anymore?

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1. How can I be notified when a job becomes available?
2. How do I apply for a job with the City?

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1. Will hydrant flushing affect your water?
2. Why do we flush fire hydrants?

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1. Can I print documents at the Ankeny Kirkendall Public Library?
2. Can I renew library items online or over the phone?
3. Does Ankeny Kirkendall Public Library accept credit or debit cards to pay fines and fees?
4. How can I check my library account online?
5. How long can I check out library items?
6. How many items can I check out from the Ankeny Kirkendall Public Library?
7. What documents do I need to get a library card?
8. What happens if items are not returned to Ankeny Kirkendall Public Library on time?
9. What if the library doesn't have the book I want?
10. Where can I return borrowed library items?

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1. What is the Adventure Pass?
2. Who can check out the Adventure Pass?
3. How do I get the Adventure Pass?
4. What are the guidelines for using the passes?

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1. What are my username and PIN number?
2. Can someone else use my card?
3. How do I access my online account?
4. How do I change my PIN or update my contact information?

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1. Can I just stop by and request a notary?
2. Where else are notaries available?
3. Do you offer remote or electronic notarization?
4. I need witnesses; does the library supply them?
5. I already signed my document. Will that be ok?
6. What if multiple people need to sign, but not everyone is available?
7. Are you required to notarize any document presented?
8. Can the notary answer questions about my document?
9. Do you sign I9 forms?

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1. I've received information from MetroNet. Who are they?
2. Who are these people in my yard? Are they allowed to be there?
3. What if my lawn, fence, etc. is damaged during construction?
4. Can I move the flags in my yard?
5. Should I notify MetroNet if I have a sprinkler system, dog fence, sump pump line, or other underground facilities?
6. Why is MetroNet going through my yard? I never said I wanted the service!
7. How long will MetroNet be in my yard doing work?
8. What’s a utility easement?

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1. Are groups of five allowed at the golf course?
2. Can two players share clubs?
3. Does Otter Creek Golf Course have leagues?
4. Does Otter Creek Golf Course have rental clubs?
5. Does Otter Creek Golf Course offer golf lessons?
6. How can I contact Otter Creek Golf Course?
7. How do I book a tee time at Otter Creek Golf Course?
8. How old do you need to be in order to be eligible for senior rates at Otter Creek Golf Course?
9. How old is Otter Creek Golf Course?
10. Is alcohol allowed at Otter Creek Golf Course?
11. What are the cart policies at Otter Creek?
12. What are the hours of operation for Otter Creek Golf Course?
13. What is Otter Creek's tee time cancellation policy?
14. What is the dress code for Otter Creek Golf Course?
15. What kind of amenities does Otter Creek Golf Course offer?
16. Who designed Otter Creek Golf Course?
17. Who owns Otter Creek Golf Course?

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1. How do I find out if a City event has been canceled due to weather?
2. How do I register my child for youth sports?
3. Where can I get a copy of the current Parks & Recreation Guide?

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1. Does the City of Ankeny spray for mosquitoes?
2. How do I rent a park shelter?
3. When are City properties mowed?

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1. Can I pay a City bill online?
2. Do I have to install a second meter to get a break on sewer?
3. How do I get my car out of impound?
4. What happens if items are not returned to Ankeny Kirkendall Public Library on time?
5. Who do I contact about my ambulance bill?
6. Will the Fire Department submit my claim to my insurance?

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1. How do I find out if a City event has been canceled due to weather?

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1. Does the Ankeny Police Department unlock vehicles?
2. How do I find out if a City event has been canceled due to weather?
3. How do I report a crime?
4. How do I report flooding in my neighborhood?
5. What is the signal at the High Trestle Trail crossing at West 1st Street?
6. Why should residents not be allowed to park on residential streets if snow removal operations are in effect but it is a light enough snow that residential streets are not going to be plowed?

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1. What if I am disabled or a senior citizen who is unable to clear snow from my sidewalks?
2. What can I do to help when it snows?
3. What should I do if I live in a cul-de-sac and the City moves snow on the sidewalk in front of my house?
4. How is mail delivery affected by snow?
5. What if my mailbox was damaged by snow removal equipment?
6. What if my driveway is filled up with snow from snowplow trucks?
7. What if I have a complaint or request regarding snow and ice control or damages?
8. What do I do if my car is towed during a Snow Ordinance?
9. Why should residents not be allowed to park on residential streets if snow removal operations are in effect but it is a light enough snow that residential streets are not going to be plowed?
10. What is the procedure for a snow ordinance?
11. Should I report vehicles left on streets during a snow ordinance?
12. Where are you supposed to park during a snow ordinance if you don't have a driveway?
13. What are the city's snow plowing procedures?

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1. How do I get paid?

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1. Animal in Storm Sewer
2. Road Kill

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1. Incident Report

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1. Grass & Weed Height
2. Junk Vehicles
3. Noise Complaint
4. Parking Violations
5. Tree Overhang

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1. Erosion Problem
2. Sewer Odor
3. Standing Water in Yard
4. Stormwater is Flooding the Street or Sidewalk
5. Sump Pump Discharge

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1. Comment or Suggestion
2. Compliment
3. General Inquiry

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1. Cars In Parking Lot Overnight
2. Damaged Playground Equipment
3. Fallen Branches or Dead Trees
4. Graffiti
5. Loose Blocks in Retaining Walls
6. Portable Restrooms
7. Safety Concerns

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1. Mailbox Damaged
2. Request to Clear Cul-de-sac
3. Sidewalk Not Cleared of Snow/Ice
4. Sod Damage
5. Vehicles left on streets during Emergency Snow Ordinance

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1. Broken Curb
2. Downed Trees and Branches
3. Manhole is Sticking Up, Sunken Down, and/or Rattling
4. Manhole Lid/Storm Intake Grate is Missing or Broken
5. Missing Street Sign
6. Pothole
7. Road Debris
8. Sidewalk Repair
9. Sidewalk Water Pipe Valve Cover Sticking Up
10. Stop Sign/Signal

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1. Sinkhole

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1. Broken Link
2. I Can't Find What I'm Looking For

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1. Do I have to install a second meter to get a break on sewer?
2. How do other cities in Iowa charge for sewer?
3. I am having a new home built; what are my options?
4. I have an irrigation system but want to be charged sewer for only what I use each month when not using my system.
5. What if I do not have an irrigation system but I do water using hoses / sprinklers?
6. What if I have a septic system?
7. What is a “known” irrigation / backflow system?
8. What is the cost for a second meter?
9. Who do I call if I have water / sewage coming up into my basement?

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1. How do I report downed branches on power lines?
2. How do I report flooding in my neighborhood?
3. What are the planned improvements on NE 36th Street between North Ankeny Boulevard / U.S. Highway 69 and NE Delaware Avenue?
4. What do I do if my vehicle has sustained damage on city streets?
5. When does Ankeny pick up storm debris?
6. How do I report a broken streetlight?

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1. How can I get information about my property or real estate taxes?
2. Where can I get information about my Federal income taxes?
3. Where can I get information about my State income taxes?

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1. When can I pass a school bus?

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1. How do I get water service?
2. How do I report flooding in my neighborhood?
3. What is the City's responsibility when repairing a sinkhole?
4. Whom do I contact if my power goes out?
5. Why is my water usage so high?

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1. Where do I find information about upcoming elections?
2. Am I registered to vote in Iowa?
3. How do I register to vote?
4. Where do I vote?
5. How can I participate in absentee voting?

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1. Where can I obtain an absentee voting ballot?
2. Where can I register to vote?

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1. Does the City offer free mulch and compost to residents?
2. How do I contact a garbage hauler?
3. How do I get a recycling container?
4. When are the City's cleanup / recycling events?