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It’s safe to call for medical assistance during COVID-19

Post Date:05/29/2020 3:43 p.m.

Ankeny Fire Department continues to respond to fire, rescue and ambulance services from each of its three fire stations during the current COVID-19 pandemic. We are following the guidance from the Polk County Health Department, the Iowa Department of Public Health and the Center for Disease Control as we strive to keep both our personnel and patients safe.

The department wants to inform our community of some of the procedures that we have put into place to enhance safety in our operations.

  • When calling 911, the dispatch center will be asking questions in reference to the patient having a fever or signs or symptoms of a respiratory infection. The response should not be delayed and the 911 center will relay additional information to the responding personnel.
  • Personnel are having their temperature checked and being evaluated for signs and symptoms of illness prior to starting and before ending their shift.
  • Personnel are wearing eye protection, gloves and N95 face masks. Personnel may also wear a self-contained breathing apparatus masks with filters.
  • In some responses, personnel may wear protective gowns or suits.
  • Patients may be provided a face mask to wear while being evaluated or being transported in the ambulance.
  • A thorough cleaning of the ambulance and equipment is being completed after every call.

The department encourages our residents to continue to call 911 if you are experiencing potentially life-threatening symptoms such as (This is not intended to be a complete list.):

  • Chest pain or pressure, palpitations, shortness of breath or other symptoms of heart attack or other heart problems
  • Sudden numbness, weakness, confusion, loss of vision, problems with speech or balance, or other symptoms of stroke
  • Unexplained or worsening shortness of breath, or other breathing problems
  • High fever
  • Intense or unexplained pain
  • Heavy bleeding or bleeding without an obvious cause
  • Severe injury or trauma, including deep, large or severe cuts
  • Possible fractures or broken bones
  • Any other problems that you consider an emergency

The Ankeny Fire Department will continue to respond to meet the needs of our community to the best of our ability during this pandemic. If you would like additional information, please contact Robert Chiappano, Deputy Chief at