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All City of Ankeny buildings are closed to the public in response to the COVID-19 pandemic.

All residents, contractors and others are encouraged to do business with the City via phone, email or this website. Find contact information now.

These operational changes  are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic. View additional information on the City of Ankeny response and updates at AnkenyIowa.gov/COVID-19.

    Coronavirus Response and Actions

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    What is the City of Ankeny doing?

    The City is committed to protecting the health of its employees and citizens during this pandemic. The City will continue to monitor the COVID-19 outbreak and will follow guidance from Governor Kim Reynolds, the Iowa Department of Public Health and Centers for Disease Control to help prevent the spread of COVID-19. 

    Updates/Changes to City Services:

    May 29, 2020

    Beginning, June 1, 2020, the following changes are in effect provided social distancing requirements and other CDC guidelines are followed. All facilities and amenities are for use at your own risk.

    Parks and facilities

    • All Ankeny playgrounds will reopen. Residents can use at their own risk as playground equipment is not sanitized.
      • Water fountains will be turned on
      • Modern restrooms will be open
      • Kybos will be installed by Wednesday
    • Ankeny Market & Pavilion, Lakeside Center, Outdoor Education Center and all shelter houses will reopen and be available for rent with restrictions. Call Parks & Recreation to schedule or visit www.ankenyiowa.gov/register.
    • The Skate Park will reopen.
    • The batting cages at Prairie Ridge Sports Complex are open.
    • Tennis, pickleball, volleyball and basketball courts are open.
    • Otter Creek Golf Course is open with restrictions. The Tin Cup Bar & Grill and Pro Shop remain closed.
    • Splash pads will remain closed per the Governor’s proclamation.
    • An update regarding aquatic centers will be shared next week.

    Library

    • Curbside service is currently available to library patrons.
    • The library is working toward opening to the public with restrictions sometime in June. A specific reopening date will be announced when it is determined.
      • The library will open with a limited capacity and normal hours will resume.
      • Room rentals and all in-house programming remain canceled until further notice.
      • The Summer Reading program will be virtual this year and additional programs will be offered online.
      • Curbside service will be discontinued when the library reopens.

    Special Events

    • Tree and Branch Recycling will be held June 27, from 9 a.m. – 3 p.m., at the Ankeny Maintenance Facility, 211 SE Lorenz Drive.
    • The Public Works Department is in the process of scheduling a new date for Ankeny Cleanup Days to be held this summer. More details will be released when they are available.

    Other

    • The City Clerk’s Office will begin issuing peddler, solicitor and transient merchant permits on June 1 per the Governor’s proclamation.All peddlers, solicitors and transient merchants are required to wear a City of Ankeny badge while knocking on doors. Visit www.ankenyiowa.gov for a list of licensed vendors.

       

    • The Ankeny Parks & Recreation Department is working towards offering a modified program schedule for summer and fall. Once we believe we have done all we can to make a program safe, then we will offer it so residents can decide for themselves when they feel it is appropriate to enjoy them. Watch for program updates in June.

       

    • All other city buildings will remain closed to the public until further notice. Residents, contractors and others are encouraged to do business directly with staff via phone, email, the website or by appointment.

    While visiting any public space, use your best judgment and act responsibly; bring your own sanitation supplies with you and adhere to recommended guidelines of social distancing. If you do not feel well or have been sick, stay home.

    May 21, 2020

    The City of Ankeny announced today the aquatic centers will not be opening this weekend. The City’s number one priority is the health and safety of the 160,000 pool patrons that visit each year and our 175-plus aquatic center staff. The City is working with the Iowa Department of Public Health, CDC, American Red Cross, City Council and the Governor's office to determine a safe way to offer swim lessons this summer.

    As further legal authority from the Governor and related public health guidance becomes available, the City will make a decision regarding the possibility of more fully operating the aquatic centers.

    Effective today, the City will refund all aquatic center season pass holders. The Parks & Recreation Department will contact season pass holders directly to arrange refunds. 

    More details regarding the aquatic centers will be released as soon as they are available. Splash pads remain closed per the Governor’s proclamation.

    May 14, 2020

    The City of Ankeny announced today it is extending closures and announcing new cancellations due to the coronavirus (COVID-19) pandemic.

    The following closures and changes are effective until further notice unless noted otherwise.

    Public Buildings and Facilities

    • The Ankeny Kirkendall Public Library remains closed but is now offering curbside service. Visit www.ankenyiowa.gov/library to learn more about the curbside service. Library staff are working towards reopening the building, with restrictions, in June.
    • All city office buildings remain closed to the public, this includes: City Hall, Public Services, Police Headquarters and all Fire Stations. All residents, contractors and others are encouraged to do business via phone, email or the website. The entrance of City Hall serves as a drop zone for business that cannot be completed online or via phone. The lobby is not staffed.
    • All public facilities are closed, this includes: Prairie Ridge Sports Complex, Ankeny Market & Pavilion, Lakeside Center, Outdoor Education Center, Pinnacle Club, Skate Park and all shelter houses. All events and programming scheduled at these facilities are canceled through May 27.
    • Aquatic centers and splash pads remain closed through May 27 per the Governor’s proclamation.
    • Otter Creek Golf Course is open with restrictions. The Tin Cup Bar & Grill and Pro Shop remain closed.
    • All recreation programming scheduled to start prior to June 15 has been canceled. The Parks & Recreation Department will be in touch with anyone who has registered for programming and fees will be refunded.

     Special Events

    • Tree and Branch Recycling will be held June 27.
    • Yoga in the Park has been rescheduled to start June 20.
    • Beats and Eats has been canceled.
    • Movies Under the Stars is postponed until further notice.

    Parks and Trails

    • Playground equipment and shelter houses are closed.
    • The Skate Park is closed.
    • All park restrooms are closed and water fountains are turned off.
    • Parks and trails are open with restrictions. Social distancing is required. Avoid groups of people/crowded areas. If space cannot be enjoyed safely, go home or discover a new park.
    • Tennis, pickleball and basketball courts are open. Softball fields at Hawkeye Park are open. However, team sports, pickup games and contact play are prohibited on these courts and fields.
    • The Dog Park is open.

    May 11, 2020

    The Ankeny Kirkendall Public Library started offering curbside service on Monday.
    To participate in the service, library patrons must login to the catalog and place a hold on materials they would like to check out. Hold requests can be made online, email, or by leaving a voicemail. Library staff will process the request, and a hold notification will inform the patron that it is ready for curbside pick up. To support social distancing efforts, the library is operating with very limited staff, so please be patient. Orders will be processed as quickly as possible.
    Curbside service is part of phase one of the plan to reopen the library to the public. please visit www.ankenyiowa.gov/library for more information.

     

    April 29, 2020: 

    The City of Ankeny announced it is extending closures and cancellations due to the coronavirus (COVID-19) pandemic. This extension is based on Gov. Reynolds new proclamation continuing the State Public Health Emergency Declaration.

    The following closures and changes are effective through May 15, 2020:

    Public Buildings and Facilities

    • All city office buildings are closed to the public, this includes: City Hall, Public Services, Police Headquarters and all Fire Stations. All residents, contractors and others are encouraged to do business via phone, email or the website. The entrance of City Hall serves as a drop zone for business that cannot be completed online or via phone. The lobby is not staffed.
    • All public facilities are closed, this includes: Ankeny Kirkendall Public Library, Prairie Ridge Sports Complex, Ankeny Market & Pavilion, Lakeside Center, Outdoor Education Center, Pinnacle Club, Skate Park and all shelter houses. All events and programming scheduled at these facilities are canceled through May 15.
    • Otter Creek Golf Couse is scheduled to re-open with restrictions on Thursday, May 7, 2020. More details will be released soon.

    Special Events

    • Ankeny Spring Cleanup and Tree and Branch Recycling events are postponed until further notice.
    • Yoga in the Park has been rescheduled to start June 6.
    • All Parks and Recreation youth and adult sports, leagues, classes and programs are canceled through May 31. The Parks & Recreation Department will be in touch with anyone who has registered. Fees will be refunded.
    • All events and programming at the Ankeny Kirkendall Public Library are canceled until further notice.

    Parks and Trails

    •  Playground equipment and shelter houses are closed.
    • The Skate Park is closed.
    • All park restrooms are closed and water fountains are turned off.
    • Parks and trails are open with restrictions. Social distancing is required. Avoid groups of people/crowded areas. If space cannot be enjoyed safely, go home or discover a new park.
    • Tennis, pickleball and basketball courts are open. Softball fields at Hawkeye Park are open. However, team sports, pickup games and contact play are prohibited on these courts and fields.
    • The Dog Park is open.

    Operations

    • The City of Ankeny is temporarily suspending all solicitor licenses. Door to door soliciting is not allowed.
    • The Ankeny Fire Department has suspended commercial building inspections and other activities where there is significant public contact.
    • The Fire Department does not participate in drive-by birthday celebrations.
    • The Ankeny Police Department has suspended fingerprinting services, squad ride-alongs and building tours.
    • Rental inspections and building inspections within occupied structures are suspended. Please contact the Building Division of the Planning and Building Department at (515) 963-3550 for specific questions.
    • Due dates for pet licenses will be extended through July 1.
    • New utility customers must set up service by calling the Customer Service Department directly at 515-963-3565. The office is closed to walk-ins. Payments are still expected by specified due dates. No service calls will be scheduled until further notice.
    • Fire, EMS and Law enforcement operations will continue in full force. Emergency planning protocols are in place should the situation change.
    • Staff will continue working behind the scenes, so please don’t hesitate to call or email departments directly. Plans are put into place to continue to do business. A staff and department contact list is available at www.ankenyiowa.gov/our-city/connect-with-us.

    Residents are encouraged to stay home and only go out for essentials. While visiting any public space, use your best judgment and act responsibly; bring your own sanitation supplies with you and adhere to recommended guidelines of social distancing. If you do not feel well or have been sick, stay home.

    The City of Ankeny appreciates the public’s understanding to this rapidly changing environment. Visit www.ankenyiowa.gov/COVID19 for additional information regarding changes to City business during the COVID-19 pandemic. 

    April 15, 2020: 

    The City of Ankeny announced today it is postponing swim lesson registration until further notice due to the coronavirus (COVID-19) pandemic. Sales for aquatic center passes are on hold until further notice. Opening day for the aquatic centers, swimming lessons and all programming offered at the pools will be evaluated in mid-May and changes will be communicated once the details have been determined.

    With the ever-changing situation, we ask that you check the website regularly and follow us on social media for updates and new registration dates. 

    In addition, the EMS Week Community Open House, Special Needs EMS Week Open House and the Pancake Breakfast have been canceled.

    FAQ

    When will you decide on a new swim lesson registration date? 
    A new date for swim lesson registration will be determined in mid-May. Changes will be communicated through the City website www.ankenyiowa.gov and on Facebook, Twitter and NextDoor.

    Can I sign up for swimming lessons in person?
    Once a date has been determined, swimming lesson registration will be done online this year. If you are unable to complete registration online, please contact our office.

    What if I already bought my aquatic center pass? 
    The City will be communicating directly with 2020 Aquatic Center season pass holders once an opening date is determined. If the opening date is later than originally planned, prorated discounts and refunds will be communicated at that time.

    Can I buy an aquatic center season pass now?
    Aquatic season passes are not for sale at this time.

    Can I reserve the pool for an event this summer?
    Pool party reservations are not being accepted at this time.

    Can I sign up for a special event at the aquatic center?
    Registration for aquatic center programming is on hold at this time.

    The City appreciates your understanding as we strive to balance the needs of programming in our community with the health and safety of all who utilize our programs and facilities. Visit www.ankenyiowa.gov/COVID19 for additional information regarding changes to City business during the COVID-19 pandemic.

    April 13, 2020:

    Thank you! We appreciate the many donations of homemade masks for essential city workers, we have enough for now. We will continue accepting N95 masks, surgical masks, disposable coveralls and waterless hand cleaner for first responders.

    April 9, 2020: 

     The City of Ankeny essential city workers need your help to help prevent the spread of COVID-19. The Centers for Disease Control (CDC) is recommending all individuals wear face coverings in public settings where social distancing is hard to maintain. The City is calling on the community to create and donate homemade masks for essential city employees, including public works, utilities, park maintenance and office staff. Fire/EMS and police staff will continue to wear appropriate PPE when coming in contact with patients; they will utilize the homemade masks when at the station in between calls. These individuals are keeping our city running for us, please help to keep them safe.

    The CDC has provided guidelines to sew homemade masks, those can be found here. If you have a different pattern, that is fine too.

    The Ankeny Fire Department is also accepting N95 masks, surgical masks, disposable coveralls and waterless hand cleaner.

    Please drop donations off at the Ankeny Fire Department Headquarters located at 120 NW Ash Drive. There will be a bin for donations in the vestibule.

    If you have any questions about the homemade masks or personal protective equipment requested, please contact Deputy Chief Frank Prowant at 515-965-6472 or fprowant@ankenyiowa.gov.

     

    April 7, 2020, 2:05 PM: 

     The City of Ankeny announced it is extending closures and cancellations due to the coronavirus (COVID-19) pandemic. This extension is based on the latest data and recommendations by Governor Kim Reynolds, Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic.

    The following changes are effective immediately:

    Public Buildings and Facilities

    • All city office buildings are closed to the public, this includes: City Hall, Public Services, Police Headquarters and all Fire Stations. All residents, contractors and others are encouraged to do business via phone, email or the website. The entrance of City Hall serves as a drop zone for business that cannot be completed online or via phone. The lobby is not staffed.
    • All public facilities are closed, this includes: Ankeny Kirkendall Public Library, Otter Creek Golf Course, Prairie Ridge Sports Complex, Ankeny Market & Pavilion, Lakeside Center, Outdoor Education Center, Pinnacle Club, Skate Park and all shelter houses. All events and programming scheduled at these facilities are canceled through April 30.
    • Otter Creek driving range is open. 

    Special Events

    • All Parks and Recreation youth and adult sports, leagues, classes and programs are canceled through May 10. The Parks & Recreation Department will be in touch with anyone who has registered. Fees will be refunded.
    • Swim lesson registration has been postponed until further notice.
    • All events and programming at the Ankeny Kirkendall Public Library are canceled through May 10.
    • Earth Day stream and Watershed cleanup is canceled. Residents are encouraged to celebrate Earth Day at home.
    • Free tree give away will occur on Earth Day, April 22 from 8 a.m. – 4:30 p.m. at the Maintenance Facility, 211 SE Lorenz Drive.
    • Police Week Community Picnic is canceled.

    Parks and Trails

    • Parks and trails are open with restrictions. Social distancing is required. Avoid groups of people/crowded areas. If space cannot be enjoyed safely, go home or discover a new park.
    • Playground equipment and shelter houses are closed.
    • Tennis, pickleball and basketball courts are open. Team sports, pickup games and contact play are prohibited.
    • The Skate Park is closed.
    • All park restrooms are closed and water fountains are turned off.
    • The Dog Park is open.
    • Heritage Park Disc Golf Course is open.

    Operations

    • The City of Ankeny is temporarily suspending all solicitor licenses until April 30. Door to door soliciting is no longer allowed.
    • The Ankeny Fire Department has suspended commercial building inspections and other activities where there is significant public contact.
    • The Fire Department does not participate in drive-by birthday celebrations.
    • The Ankeny Police Department has suspended fingerprinting services, squad ride-alongs and building tours.
    • Rental inspections and building inspections within occupied structures are suspended. Please contact the Building Division of the Planning and Building Department at (515) 963-3550 for specific questions.
    • Due dates for pet licenses will be extended through July 1.
    • New utility customers must set up service by calling the Customer Service Department directly at 515-963-3565. The office is closed to walk-ins. Payments are still expected by specified due dates. No service calls will be scheduled until further notice.
    • Fire, EMS and Law enforcement operations will continue in full force. Emergency planning protocols are in place should the situation change.
    • Staff will continue working behind the scenes, so please don’t hesitate to call or email departments directly. Plans are put into place to continue to do business. A staff and department contact list is available at https://www.ankenyiowa.gov/our-city/connect-with-us.

    Residents are encouraged to stay home and only go out for essentials. While visiting any public space, use your best judgment and act responsibly; bring your own sanitation supplies with you and adhere to recommended guidelines of social distancing. If you do not feel well or have been sick, stay home.

    March 30, 2020, 11:35 AM: 

     Ankeny parks and trails are currently open to the public for recreation but due to COVID-19, effective immediately, playground equipment and shelter houses are closed until further notice. All park restrooms remain closed and water fountains are turned off. The Skate Park is closed. The Dog Park, along with the tennis, pickleball and basketball courts will remain open at this time. Team sports, pickup games and contact play are prohibited. The City will not install caution tape or fencing at the parks; residents are asked to do their part to keep our family, friends, neighbors and community safe. Signage will be posted at each park regarding the closure. 

    March 23, 2020, 2:30 PM:

    The Ankeny Police Week Community Open House has been canceled. 

    March 23, 2020, 8 AM:

    The Ankeny City Council meeting will be held via electronic conferencing on Monday, March 23, 2020, due to federal recommendations to limit gatherings of 10 or more people during the COVID-19 pandemic. The public will not be allowed to attend the meeting in person, but will be able to call in to listen to the meeting or participate online through RingCentral Meetings.

    The public can participate in the meeting by providing comments during the open forum and public hearings. Comments can be sent by email to dhoy@ankenyiowa.gov or by calling 515-965-6405. Comments must be made no later than 4:30 p.m. on March 23, 2020. All comments received will be made a part of the public hearing or shared during the open forum. If a person chooses to participate in the meeting through the electronic conferencing on Monday, they may comment via the Chat Room feature during the open forum and public hearings.

    How to join the online meeting
    1. Click on this link: https://meetings.ringcentral.com/j/1486582390
    2. If your browser does not automatically prompt the meeting, you will need to download and run RingCentral Meetings. If you prefer not to download this app, please use the call-in instructions listed below.
    3. Click on Call Me to choose your audio conference option.
    4. Enter your phone number, and select the green Call Me button for audio. The meeting will call the number enter and this is how you will hear the audio.
    5. The agenda will be presented on the screen.

    If you don’t have a computer, you can call into the meeting using a telephone:
    1. Call 773-231-9226
    2. Enter the meeting ID:148 658 2390

    March 17, 2020:

    Otter Creek Golf Course is closing for the next four weeks. This closure includes the golf course, Tin Cup Bar & Grille and reservations with the Pinnacle Club. The driving range and practice facilities will remain open for public use during this time. These changes will be in effect until Sunday, April 12. 

    March 17, 2020: 

     The City of Ankeny announced significant changes to its operations today due to the Governor’s announcement of substantial community spread of COVID-19 in Polk County. These changes are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. Effective Tuesday, March 17, 2020, at 1 p.m., the City will be adapting its operations. These changes will be in effect for at least the next four weeks.

    • All city buildings will be closed to the public. The entrance of City Hall will serve as a drop zone for business that cannot be completed online or via phone. All residents, contractors and others are encouraged to do business via phone, email or the website. The lobby will not be staffed.
    • Closing public facilities. All public and private events scheduled at Ankeny Kirkendall Public Library, Prairie Ridge Sports Complex, Ankeny Market & Pavilion, Lakeside Center, Outdoor Education Center, Pinnacle Club and shelter houses are canceled.
    • All parks and recreation youth and adult sports, leagues, classes and programs are canceled. All programming is canceled. The Parks & Recreation Department will be in touch with anyone who registered. Fees will be credited or refunded.
    • The Ankeny Fire Department has suspended commercial building inspections and other activities where there is significant public contact.
    • The Ankeny Police Department has suspended fingerprinting services, squad ride-alongs and building tours.
    • Rental inspections are suspended.
    • Due dates for pet licenses will be extended through July 1.
    • New utility customers must set up service by calling the Customer Service Department directly at 515-963-3565. The office is closed to walk-ins. Payments are still expected by specified due dates. No service calls will be scheduled until further notice.
    • Fire, EMS and Law enforcement operations will continue in full force. Emergency planning protocols are in place should the situation change.
    • Staff will continue working behind the scenes, so please don’t hesitate to call or email departments directly. Plans are put into place to continue to do business. A staff and department contact list is available at www.ankenyiowa.gov/connect.

    The City of Ankeny appreciates the public’s understanding to this rapidly changing environment.

    March 16, 2020:

    The Ankeny Kirkendall Public Library will close today, March 16 at 1 p.m. for the next four weeks as a preventative measure to help stop the spread of COVID-19.  

    March 15, 2020:

    Out of an abundance of caution, all library events and programs are cancelled immediately until further notice. This includes all events and programs for children, teens, and adults. The Ankeny Kirkendall Public Library will remain open during our all our regular hours. We will continue to monitor the situation regarding the coronavirus with our local and state officials. We will communicate any changes as soon as possible to the public.

    March 13, 2020

    • The Ankeny Fire Department is suspending its commercial building inspections, school visits and other activities where there is significant public contact.
    • The Ankeny Police Department has suspended fingerprinting services, squad ride-alongs and building tours, effective immediately.
    • The Ankeny Kirkendall Public Library has removed some items such as Legos, trains, blocks, etc., and canceling programs that use shared items (e.g., Lego Club). All other programs are continuing as normal. 

    March 12, 2020:

    The City is not cancelling public meetings and all City services and buildings remain open. Health officials are closely watching what is happening in other states as they consider measures being implemented to minimize spread.