All City of Ankeny buildings are closed to the public in response to the COVID-19 pandemic.

All residents, contractors and others are encouraged to do business with the City via phone, email or this website. Find contact information now.

These operational changes  are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic. View additional information on the City of Ankeny response and updates at

    Utility Billing Customer Service Continuation of Service Plan

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    • Employees are still working regular hours and are available by phone and email.

    • Customers are encouraged to pay their bill online with a credit card or e-check.  

    • Payments can be placed in the white drop box labeled Utility Billing located outside at the Public Services Building, 220 W. First St.

    • Call 515-963-3565 to pay over the phone. We accept Visa, MasterCard, and Discover. Call during business hours, 8 a.m. - 5 p.m.

    • If you are concerned about paying your bill, contact us to discuss 515-963-3565

    • Buildings are closed to the public and walk-in payments are not being accepted.