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All City of Ankeny buildings are closed to the public in response to the COVID-19 pandemic.

All residents, contractors and others are encouraged to do business with the City via phone, email or this website. Find contact information now.

These operational changes  are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic. View additional information on the City of Ankeny response and updates at AnkenyIowa.gov/COVID-19.

    Information Technology

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    Voice and Data Communications Systems and Services

    Our Services:

    • Build city-wide information systems
    • Technical support of the city's websites
    • Developing intelligent GIS maps and databases
    • Troubleshooting hardware and software for staff
    • Maintaining LANs and WANs for data and voice
    • Guiding information system purchases and development
    • Manage the SaaS Voice over Internet Protocol phone system
    • Supporting communication tools between city departments and the community

    Our Network:

    • Primarily Windows server based
    • Employing gigabit capable LAN wiring in 16 staffed locations
    • Fiber optic WAN connectivity between buildings
    • Refresh inventory on 3-5 year cycle
    • VoIP externally hosted system
    • Strategic wireless access for internal and public use
    • Mobile data terminals for Police, Fire and utilities
    • Tablets and handheld devices for field work

    Our Staff:

    • IT Director overseeing the IT Department
    • Two IT Network Management Specialist positions who build, maintain, monitor, and support all aspects of the network operation
    • One IT Technician who replaces and maintains inventory and assists staff with hardware and software help desk questions
    • GIS Coordinator who develops and designs our intelligent mapping resources using ESRI products and guides the departments in using those resources