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All residents, contractors and others are encouraged to do business with the City via phone, email or this website. Find contact information now.

These operational changes  are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic. View additional information on the City of Ankeny response and updates at AnkenyIowa.gov/COVID-19.

    Library Curbside Service

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    The Ankeny Kirkendall Public Library is pleased to announce it will offer patrons curbside service for library materials beginning Monday, May 11, 2020.  

    There will be no curbside service on Monday May 25th due to the Memorial Day Holiday.

    How to participate

    Step One: Place your items on hold.

    Login to the online catalog and place a hold on materials you want to check out. Hold requests can be made online or by email. 

    Step Two: Wait for notification

    Library staff will process the request and email you when the materials are ready for curbside pickup. To support social distancing efforts, the library is operating with very limited staff, so please be patient. Orders will be processed as quickly as possible.  Please do not call to check to see if we got your order, we will email you when it is ready. Please wait for the confirmation email before coming to the library for pick up. 

    If you log into your online account, some key phrases to know are as follows:

    • Pending -- your item is on a shelf and waiting for a team member to pull it for you
    • Waiting -- your item is currently checked out to someone else and you are in the waiting list to get it
    • Being Held -- your item is ready for you to pick up during our curbside service hours

    Step Three: Come to library for pick up

    Once you receive the email that items are ready for pick up, visit the library during our curbside service hours:

    • Monday – Thursday -- 10 a.m. – 12 p.m. OR  4 – 7 p.m.
    • Fridays  2 - 5 p.m

    Please note:  When picking up items, please remain in your vehicle, staff will bring materials out.  We also ask that you return materials in the book drop as library staff will not be able to accept returns when they deliver materials curbside. This is essential to maintain safe handling of all materials. Please remember the library remains closed to the public. Lobbies, restrooms, computers, and other spaces are not accessible.

    Curbside lot 1250 SW District Drive

     

     

    FAQ

    Can I come to the library in person to place an order. Sorry we are unable to process requests in person.

    Can I enter the library to pick up my items? No, the library is closed to the public. 

    How long will it take to process my order? We are working with a very limited staff, please expect at least a 48 hour turn around. 

    Can I return items at this time? Yes, you can return items in the book drop. However, materials do not need to be returned until the library reopens and no fines will be assessed for materials due during this closed period.