All City of Ankeny buildings are closed to the public in response to the COVID-19 pandemic.

All residents, contractors and others are encouraged to do business with the City via phone, email or this website. Find contact information now.

These operational changes  are reflective of the suggested guidelines provided by the Centers for Disease Control and the Iowa Department of Public Health. The City is committed to protecting its employees and citizens during this pandemic. View additional information on the City of Ankeny response and updates at

    Planning and Building Continuation of Service Plan

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    • Employees are still working regular hours and are available by phone and email.  View staff contact list. 

    • The Public Services Building is closed to the public for walk-in customer service. For assistance, call or email staff first and we will work through the logistics.
    • If you need to drop off items such ad development applications, permit applications, please use the drop box at City Hall, 410 W. First St.
      • Items that are dropped off will be delivered to staff the following day.

      • For submittals with a deadline, understand that staff will not  receive them until the following day.

      • Send payments via U.S. Mail or use the secure Utility Payment Drop Box  located outside of the Public Services Building. Make sure the check is in an envelope that is marked “Planning and Building”.

    • We understand there is still essential business that needs to occur, but we prefer to delay non-essential business, including review by Boards and Commissions, whenever possible. Particularly when a review or approval would require a public hearing.

    • We are currently status quo on inspections with the exception that we are not performing inspections of occupied homes, buildings or spaces. Other arrangements will have to be agreed upon for those situations. Contact the Building Division to discuss options.

    • For new construction inspections, contractors should have a single representative on-site if they choose to be present during their inspections and those representatives should practice social distancing etiquette.

    • Rental inspections are currently suspended.