Frequently Asked Questions

The City of Ankeny's Utility Billing is a function of the Finance Department, while working closely with the Public Works Department. They provide billing, payment processing, collection and customer service for all water and wastewater needs.

To obtain water service, you will need to fill out a water application.

To report neighborhood flooding, please contact the Municipal Utilities Department at 515-963-3520. 

If flooding occurs outside of office hours, please contact the Ankeny Police Department at by calling their non-emergency number at 515-286-3333 and a City service crew will be dispatched to your location.

If there is a sinkhole in your yard, the City of Ankeny will need to determine the cause. Sometimes the cause is settling, other times it might be related to a storm sewer or sanitary sewer pipes or manhole / intake structures.

If it is determined the cause of the sinkhole is one of the public sewer systems, the City of Ankeny will repair the sewer, fill the hole, and re-seed the area. If the sinkhole is on public property but is not caused by the public sewer system, City crews will fill the hole and re-seed the area.

If the sinkhole is not caused by the public sewer system and is on private property, it is the property owner's responsibility to fill the hole.

MidAmerican Energy provides electricity to the majority of homes in Ankeny with a small section in the North part of town managed by Consumers Energy. To confirm which service provider delivers energy to your home, please consult our service map.

If your power goes out during a storm or any other emergency, you can call MidAmerican Energy at 888-427-5632.

Consumers Electric can be contacted at 800-696-6552.

If you have not been irrigating, or knowing have not been using water more than normal, you may have a leak. Toilets are the most common culprit, often with leaks you cannot see or hear. To check your toilet, put some food coloring in the tank of the toilet and wait about 20 minutes. If the water in the bowl changes color, then the toilet is leaking - mostly likely the flapper isn't sealing.

You can also read your meter. You may have to shine a flashlight on it to "wake it up." There is a little red dial or triangle - if you are not using any water anywhere the dial should not be moving. If the dial is moving, then water is being used somewhere as water is going through the meter. You can take periodic readings from the meter to determine if or when the meter is showing usage to aid you in finding the extra usage.

Feel free to contact our customer service representatives at 515-963-3565, Monday through Friday, 8 a.m. to 5 p.m. for further questions or assistance.