Start New Service for My Home

All new water accounts are required to complete the application below and submit it to Utility Billing prior to starting service. The City of Ankeny bills monthly for water, sewer and recycling.   

To start service, you will need the following information:

  • Driver’s license number or passport number as well as a picture or scan of your driver’s license or passport. You will need to upload that along with your application.
  • The date you want service to start at your new address
  • If you will be renting at your new address, you will need to provide your landlord’s name, phone number, and address
  • This application will collect the information that is needed to set up your water account with the City of Ankeny. This information must be submitted at least one business day prior to service starting. Applications received after 4 p.m. will be processed the next business day and service will not start until the business day following the day that it is processed. The water service will remain in your name until you contact us to stop service by submitting a request online or contacting customer service at 515-963-3565. If you do not stop service, you will be responsible for billing at the service address until you submit a request.


  • All rental accounts will be billed a $100 rental deposit on the first water bill. The deposit is refunded as a credit on the final water bill. If there is a balance remaining, we will transfer that balance to your new Ankeny water account, or we will send a refund check to a non-Ankeny address.
  • A $25 after hour fee will be applied to any account needing water turned on or off after regular business hours which are Monday to Friday, 7:30 a.m. until 3:30 p.m..
  • A $50 reconnect fee will be charged to all water accounts that are turned off for non-payment.

Start New Service For My Home/Apartment

  1. Primary Customer Name
  2. Secondary Customer Name (not required)
  3. Would you like to receive your bill via email? (A paper copy will not be mailed)*
  4. Are you renting this home/apartment? *
  5. Acknowledgement

    Submittal of this application indicates agreement to abide by the rules of the utility, paying bills rendered and providing the City access to the city meters, wires and pipes at reasonable times as provided by law.  

    Note: Personal Information and phone numbers are for customer security and City use only.

  6. Type first and last name to sign digitally.

  7. Leave This Blank:

  8. This field is not part of the form submission.

If you prefer to print and mail the application or sign up for service in person rather than submitting it electronically, you can download the Start new service for my home (PDF and then bring it to the Utility Billing Office located at 410 W First Street, Ankeny.