Pay My Water/Utility Bill

The City of Ankeny is excited to announce our new and improved online bill pay service powered by InvoiceCloud. Our new payment portal provides the ultimate peace of mind with secure and reliable payment options, ability to schedule payments in advance, and much more.

Electronic Payment Options Available Anytime, Anywhere

  • View your bill and/or make a payment from anywhere you have internet access.
  • Set it and forget it with AutoPay – no more missed or late payments, your balance is paid on the due date.
  • On the go? Choose to Pay by Text to receive notifications about your bill and pay via text message.
  • Schedule your payment for a specific future date (before the due date).
  • Pay over the phone 24/7 with our automated Pay by Phone feature at (866) 301-1718. 

Please note if your current auto-pay is scheduled for Dec. 12, 2023 or later, your payment will not be processed. You must re-register through the new payment portal.

Visit the payment portal at www.ankenyiowa.gov/pay to create an account, sign up for pay by text, automatic payments, or paperless billing.


AutoPay

Set up AutoPay and never miss a payment. Sign up through our payment portal at www.ankenyiowa.gov/pay

Pay Online

Payments by credit card, debit card or electronic check can be made online through our payment portal www.ankenyiowa.gov/pay. 

Pay By Mail

City of Ankeny
410 W First Street
Ankeny, Iowa 50023

Pay in Person

City Hall
410 W First Street
Monday through Friday, 8 a.m. - 5 p.m.

After Hours Drop Box

Payments can be placed in the white drop box labeled Utility Billing located on the south end of the parking lot at City Hall, 410 W. First Street.

Call Us

You may also make a payment by phone or check your account balance 24/7 with our automated phone service. Call 866-301-1718. 

Pay Stations

Ankeny Hy-Vee locations accept utility bill payments. Please allow 7 to 10 days for your payment to be received and posted. Pay station payments not received at the City of Ankeny office by the date specified on your statement may be assessed a delayed payment fee.

If you are unable to make your payment before the disconnection date shown on your termination notice, call 515-963-3565 to make an arrangement to pay at a later date. Pay arrangements will only be accepted over the phone.